Can I Change Payment Provider and Keep My EPOS?
Check compatibility, integration costs and contract terms before replacing a working till just to reduce card payment charges.
The short answer
You may be able to keep your EPOS when changing payment provider, but both suppliers must confirm compatibility with your exact setup. A supported integration, a separate standalone terminal and a full replacement have different costs and operational consequences.
In this guide
Three ways a change can work
| Route | What changes | What to check |
|---|---|---|
| New integrated provider | The till remains and connects to a supported payment service. | Exact software version, device support, features and integration fees. |
| Standalone terminal | Staff enter the payment amount separately from the till. | Manual errors, refunds and end-of-day reconciliation workload. |
| Complete replacement | EPOS and payments are changed together. | Hardware, data, training, implementation and new contracts. |
Dojo is one example of a provider advertising connections to supported EPOS systems. A general integration claim does not prove that your particular version, device or workflow is supported. Obtain a written compatibility answer for the setup you actually operate.
Ask both suppliers these questions
- What is the exact till product, software version and licence currently in use?
- Is the proposed card device supported with this version and connection method?
- Will sales, tips, split payments, refunds and reports work as required?
- Who activates the connection and who fixes a fault between the two systems?
- Is there a setup, per-device, monthly or per-location integration charge?
- Does changing payments affect a bundled software discount or support arrangement?
Ask for a demonstration where a transaction and refund flow correctly through both systems. Check the contingency procedure if the integration or internet connection fails.
Calculate the saving after integration costs
Fictional example. A new payment agreement would reduce processing by £70 monthly, but keeping the existing EPOS adds a £15 monthly integration cost. Net running-cost saving is therefore £55 monthly.
If setup and old-provider exit charges total £330, the first-year saving is 12 × £55 − £330 = £330. The upfront cost is recovered at the end of month six, assuming stable sales and charges.
If the change also removes a £20 monthly software discount, the saving falls to £35 monthly and £90 in year one. This shows why the EPOS agreement must be checked alongside the payment quote.
Plan the changeover before ending the old service
Record the notice and minimum term for payments, terminal hire and software separately. Request an itemised exit figure and confirm ownership or return arrangements for the old devices. Keep any remaining fixed obligations visible even if they fall outside the first-year calculation.
Arrange installation, test sales and refunds, confirm settlement and train staff before withdrawing the old working arrangement. Budget for a short overlap if required. Decide how to handle refunds for earlier transactions and how to retain access to statements and reports.
A standalone terminal can be a practical option where integration is unavailable, but measure the added administration and error risk before accepting it as equivalent to the existing setup.
When replacement may be the better decision
Replacement may be worth evaluating when the existing system cannot support essential functions, the new integration is costly or the old equipment is due for renewal. Compare that proposal with keeping the existing system over the same period.
Avoid treating the entire cost of a new till as a payment-processing saving. Use the EPOS cost guide to separate the budgets, then enter the confirmed running costs and transition costs in the calculator. Keep operational benefits and unverified savings outside the main cash comparison.
Common questions
Does an EPOS provider logo on a payment website prove compatibility?
No. Confirm your exact product, version, devices and required functions with both suppliers, including the cost of the connection.
Can I simply use a separate card terminal?
It may be possible, but check your agreements and account for separate entry, refunds and reconciliation. It is not automatically equivalent to an integrated workflow.
Put your own figures to work.
Use the free calculator to organise your costs and keep a report. If something is unclear, you can ask for a free initial review.
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Sources and how to use this guide
Primary references checked on 15 October 2026:
- Dojo integrated payments
- Epos Now UK: bundle and subscription conditions
- Lightspeed Restaurant pricing and plan inclusions
Business profiles are fictional. Examples either use the explicitly identified published tariff or clearly labelled hypothetical prices. They are not customer results, market averages or personalised provider quotations. Unless stated otherwise, they use a consistent VAT basis and include only the costs listed. Provider prices, eligibility and terms can change. Check your written agreement before deciding.
Our guides explain costs and comparison methods. They do not rank the whole market or claim hands-on product testing. Source links are references, not a claim of partnership. Read the calculation method and limitations, or about the service.
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